Please be sure to read before purchasing.

There are three types of products for each delivery .

"Patisserie Patisserie Products (Frozen)" "Grocery Grocery Products (Frozen)" "Purin (Refrigerated)"

Since the delivery source of each product type is different, shipping charges will be incurred when purchasing across categories with one order.

Example: If you purchase the Patisserie product "Tiramisu", the Grocery product "Homemade tortilla set", and the refrigerated product "Purin" in one order,

You will be required to pay the shipping fee x 3.

* Bakery products fall into the category of "Grocery Grocery".

About shipping :

送料の表

*From October 1, 2022, deliveries to Yamaguchi Prefecture, Hiroshima Prefecture (excluding Fukuyama City), and Shimane Prefecture (excluding Matsue City, Yasugi City, and Oki District) will be delivered after the morning of the day after next. Become. Thank you for your understanding.

About shipping :

<Patisserie Patisserie (Vegan Sweets) Products> (except for pudding)

Shipping will be on Tuesdays and Fridays.

● Orders made by 23:59 on Monday → Shipped on Friday

● Orders made by 23:59 on Thursday → Shipped on Tuesday of the following week

<Pudding>

Shipping will be on Wednesday and Friday.

● Orders made by 23:59 on Monday → Shipped on Wednesday

● Orders made by 23:59 on Wednesday → Shipped on Friday

<Grocery (vegan food) products>

Shipping will be on Tuesdays and Fridays.

● Orders made by 23:59 on Tuesday → Shipped on Friday

● Orders made by 23:59 on Saturday → Shipped on Tuesday of the following week

Even if you order patisserie products and grocery products at the same time, the shipping dates for patisserie and grocery products may not be the same day.

It may be different as mentioned above. Thank you for your understanding.

(Example: Order on Friday → Patisserie foods will be shipped on the next Friday, Grocery foods will be shipped on the next Tuesday.)

Please note that depending on the situation of the delivery company, it may take several days to arrive after shipping.

 

If the item you ordered is a gift, we will write your name on the margin of the table slip.

(Invoices, receipts, etc. will not be enclosed)


After the product arrives, the product stored at room temperature can be stored at room temperature away from direct sunlight and high temperature and humidity.


Since all products are vegan, we do not use eggs or dairy products, but we manufacture them with the same equipment as products containing wheat.

Please understand that it is not an allergy-friendly product .

For convenience store payments and bank transfers, your order will be completed as soon as payment is confirmed.

​ It may be later than the above shipping schedule because it will be ready for shipping since then. Thank you for your understanding.

Click the button below for details of the procedure when purchasing a gift to someone.

 

Cancellation policy :

* Due to the characteristics of the product, we cannot accept cancellations, replacements, changes in delivery dates, or returns after ordering due to customer's convenience.

Please understand.

* Due to the characteristics of the product, we cannot accept cancellations, replacements, changes in delivery dates, or returns after ordering.

If you have a complaint about your item after receiving, please contact us.

Thank you for your understanding!

​​

About receipts :

When the product is shipped, the details such as the delivery note are not included.

For details, please check the email sent when you place your order.

If you need a receipt, please fill in the remarks column.

About products (lunch boxes) received at the Ginza store:
How to order: We accept online.

Reservation: Reservations can be made until 15:00 on the day before the desired pick-up date (weekdays only).

Sales quantity: As the number of reservations is limited, we may not be able to accept reservations. Please note.

About delivery: Delivery is only available at the Ginza store.

Delivery date and time Delivery will be from 11:30 to 18:00 on weekdays, so please inform the store of your desired date and time.
Please note that reserved items that do not arrive in time will be treated as canceled and will not be refunded.

<< About product returns >>
Due to the nature of the product, we cannot accept returns due to customer's convenience. Please note.
We have taken all possible measures to ensure that the product is in good condition, but if you find any inconvenience in the product, please contact the receiving store on the day you receive the product.

Other cautions If we cannot meet your request on the specified date and time, the store may contact you separately.
In addition to the product price, a packing fee (hand-held fee) may be charged in addition to the selling price.

About whole cake :

Reservation: Reservations can be made up to 21:00, 3 days before the desired date of receipt.

Sales quantity: As the number of reservations is limited, we may not be able to accept reservations. Please note.

 

About delivery: Delivery is only available at Ginza, Shinjuku Sanchome, and Ikebukuro stores.

Delivery date and time As delivery days and times are limited, please be sure to check the following.
Please come to the store by Monday, Wednesday, Friday / 18: 00 ~ 21: 00.
Please note that reserved items that do not arrive in time will be treated as canceled and will not be refunded.

About product returns Due to the nature of the product, we cannot accept returns due to customer's convenience. Please note.
We have taken all possible measures to ensure that the product is in good condition, but if you find any inconvenience in the product, please contact the store where you received the product on the day you received it. Please contact the receiving store.

Other cautions If we cannot meet your request on the specified date and time, the store where you ordered may contact you separately.

In addition to the product price, a packing fee (hand-held fee) may be charged in addition to the selling price.

Call 050-3134-4241

Email media@ain-soph.jp

​ For inquiries other than weekdays 11: 30 ~ 17: 00, we will reply on the next business day.