Please be sure to read before purchasing.
about shipping cost:
About normal products
Example 1: Send "6 pieces of tiramisu" to Tokyo
Product 4,770 yen + shipping fee 1,200 yen = total 5,970 yen
Example 2: Sending "6 pieces of tiramisu" to Okinawa Prefecture
Product 4,770 yen + shipping fee 2,200 yen = total 6,970 yen
About free shipping productshand
"Free shipping items" are indicated in the product images and product descriptions, so please check them.
About shipping:
Delivery days are Tuesdays and Fridays. Please allow up to one week from order to dispatch.
●Orders placed from Friday to Monday → Ships next Friday
●Orders placed from Tuesday to Thursday → Shipping on the following Tuesday
・Please note that it may take several days to arrive after shipment depending on the status of the delivery company. note that.
・Unless otherwise requested, we do not enclose invoices, receipts, etc. You can use it as a present with confidence.
・All products are vegan, so no eggs or dairy products are used, but they are manufactured on the same equipment as products containing wheat. Please understand that it is not an allergy-friendly product.
・For convenience store payment and bank transfer, the order will be completed as soon as the payment is confirmed.
Since shipping preparations will be made from there, it may take longer than the above shipping schedule. Thank you for your understanding.
*From October 1, 2022, deliveries to Yamaguchi Prefecture, Hiroshima Prefecture (excluding Fukuyama City), and Shimane Prefecture (excluding Matsue City, Yasugi City, and Oki County) will be delivered after the morning of the day after next. Become. Thank you for your understanding.
Payment deadline:
We will do it within 2 days after your order. If payment is not received by 2 days before the scheduled delivery date, the order will be automatically canceled as there is no intention to purchase.
cancellation policy:
*Due to the characteristics of the product, we cannot accept cancellations, exchanges, delivery date changes, or returns after ordering due to customer's convenience.
Thank you for your understanding.
※Due to the characteristics of the product, we cannot accept cancellations, replacements, changes in delivery dates, or returns after ordering.
If you have a complaint about your item after receiving, please contact us.
Thank you for your understanding!
About the receipt:
When the product is shipped, we do not include details such as a statement of delivery.
For details, please check the email that will be sent to you when you place your order.
If you need a receipt, please fill in the details in the remarks column (address, if the shipping address of the product is not the person who ordered it).
About the product received at the Ginza store (lunch box):
*Online orders are currently suspended.If you wish, please contact us via chat.
How to order: We accept orders online.
Reservations: Reservations are accepted until 15:00 on the day before the day you wish to receive the item (only on weekdays).
Regarding sales volume: As the number of reservations is limited, we may not be able to accept your reservation. Please note.
About delivery: Delivery is only at the Ginza store.
About delivery date and time
Delivery is from 11:30 to 18:00 on weekdays, so please contact the store with your desired date and time.
Please note that if you do not come to the store within the time, it will be treated as a cancellation and we will not be able to refund you.
《Regarding product returns》
Due to the characteristics of the product, in principle, we cannot accept returns due to customer's convenience. Please note.
We make every effort to ensure that the product is in perfect condition, but if there is any problem with the product, please contact the receiving store on the day you receive the product.
Other notes
If we are unable to meet your request for the specified date and time, the store may contact you separately.
In addition to the product price, a packing fee (handbag fee) may be charged separately from the selling price.
About whole cake:
About reservations: Please make a reservation at the store you wish to receive.by phone, We accept until 21:00 3 days before the desired pick-up date.
Regarding sales volume: As the number of reservations is limited, we may not be able to accept your reservation. Please note.
About delivery: Delivery is only at the Ginza store, Shinjuku Sanchome store, and Ikebukuro store.
About delivery date and time
Delivery days and times are limited, so please be sure to check the following.
Please visit us from 18:00 to 21:00 on Mondays, Wednesdays, and Fridays.
Please note that if you do not come to the store within the time, it will be treated as a cancellation and we will not be able to refund you. We are sorry, but we cannot accept reservations for Mondays at the Ginza store, so please use another store.
About product returns
Due to the characteristics of the product, in principle, we cannot accept returns due to customer's convenience. Please note.
We make every effort to ensure that the product is perfect, but in the unlikely event that there is an inconvenience with the product, we will contact you on the day you receive the product.
Please contact the pick-up store on the day. Please contact the pick-up store.
Other notes
If we cannot meet your request for the specified date and time, we may contact you separately from the store where you ordered.
In addition to the product price, a packing fee (handbag fee) may be charged separately from the selling price.
Click here for inquiries about products and orders (Weekdays 11:30 ~ 17:00):
Feel free to ask questions using the chat button!
Phone 050-3134-4241
Email media@ain-soph.jp
Inquiries other than weekdays from 11:30 to 17:00 will be answered on the next business day.