Contact | AIN SOPH.

Frequently asked questions.

Please select a category to view your question.

If you have any questions, feel free to ask us using the chat button on the bottom right.

How do I reserve a store?

Reservations for stores can be made online or by phone. The online reservation site and phone number of each store are as follows. Ginza store TEL: 050-3134-4241 Shinjuku store 🗓https://www.tablecheck.com/shops/ain-soph-journey/reserve< /a> TEL: 050-3503-8688 Ikebukuro store 🗓https://www.tablecheck.com/shops/ain-soph-soar/reserve< /a> TEL: 03-5944-9699 Kyoto store 🗓https://www.tablecheck.com/shops/ain-soph-journey- kyoto/reserve TEL: 075-251-1876
I do not eat garlic, onions, leeks, chives, or rakkyo. Are there any menu items that do not contain them?

Below is the Oriental vegan meals available at each restaurant. NO five pungent foods, like onions, green onions, garlic, and leeks and so on. ・Shinjuku store [Dinner Time] -Gluten Free Pasta -Vegetable Paella (Spanish rice dish) -Soy Cutlet ・Ginza store [Dinner Time] -Kisshoten Course -Pancakes Course ※Reservations required ・Ikebukuro store -Soy Cutlet Burger -Soy Cutlet Plate -Salad -French Fries -Soy Cutlet ・Kyoto store -Soy Cutlet Burger -Salad & Deli Plate -French Fries -Soy Cutlet
Are there any alcohol-free items on the menu?

Some alcohol is used as a seasoning. If you wish not to use brewed vinegar or alcohol in seasonings, please contact the store in advance you will be making a reservation.
Can I have takeout?

We are temporarily closed from accepting deliveries and take-outs from "menu" app at this time. Please note that we are temporarily closed for delivery and takeout.
Can you deliver?

We are temporarily closed from accepting deliveries and take-outs from "menu" app at this time. Please note that we are temporarily closed for delivery and takeout.
I want to order a whole cake

We are sorry, but we are not accepting reservations for whole cakes at this time. Thank you for your understanding.
When is the shipping date?

Use the Frequently Asked Questions section to get quick answers to frequently asked questions such as "Where can I deliver to?", "What are your hours of operation?", and "How do I book a service?" It also helps users navigate the site and improve the SEO of the site.
I would like to know about the shipping fee

Check here
I don't know how to use the points.

Please refer to the following page for the point system of the online store. Please check the following page.
I don't know how to use the coupon.

Please refer to the following page for instructions on how to use the coupon. Please check the following page.
How do I register as a member?

Please refer to the following page for information on registering as a new member of the AIN SOPH. online store. Please check it out.
What is a carrier bag?

One carry-on bag (free) can be attached to each product. When selecting a product, please choose whether or not to include a paper bag. Image↓