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​ Frequently asked questions.

Please select a category to view your question.

If you have any questions, feel free to ask us using the chat button on the bottom right.

  • How do I reserve a store?
    Reservations for stores can be made online or by phone. The online reservation site and phone number of each store are as follows. Ginza store TEL: 050-3134-4241 Shinjuku store 🗓https://www.tablecheck.com/shops/ain-soph-journey/reserve< /a> TEL: 050-3503-8688 Ikebukuro store 🗓https://www.tablecheck.com/shops/ain-soph-soar/reserve< /a> TEL: 03-5944-9699 Kyoto store 🗓https://www.tablecheck.com/shops/ain-soph-journey- kyoto/reserve TEL: 075-251-1876
  • Can I have takeout?
    Yes, you can add media in the following order: Open app settings Click the "Manage FAQs" button Create or select a question to add media Click the video, image or gif icon when editing your answer Add and save media from your library
  • Can you deliver?
    You can order menus from directly managed stores in Tokyo and Kyoto with the delivery/takeout app Search for "Ain Soph" from the app. *The menu varies depending on the store. Thank you for your understanding. *Limited to delivery areas around stores specified by
  • I want to order a whole cake
    Regarding whole cake reservations, please call at the store you wish to pick up in Tokyo. We do not accept reservations online. Please note. Plenty of light and rich whipped cream and seasonal fruits in a moist and fluffy sponge. Please use our vegan and gluten-free cakes for birthdays, anniversaries, and other special occasions. *Reservations and pick-ups are Ginza store, Shinjuku Sanchome store, Ikebukuro store. *Size You can choose from two types. ・Diameter 12cm ¥5,190 (tax included) ・Diameter 15cm ¥5,840 (tax included) *Message plate Please choose the plate you want. ①Happy Birthday ②Congratulations on your birthday ③Congratulations on entering kindergarten ④Congratulations on your admission ⑤Congratulations ☆ Employment ⑥Thank you for always being with me ⑦Happy Wedding Anniversary *Reservation method Reservations can be until 21:00, 3 days prior to the desired pick-up date. Please make a reservation by calling the store you wish to receive. Ginza store 📲050-3134-4241 Shinjuku Sanchome 📲050-3503-8688 Ikebukuro store 📲03-5944-9699 *Other notes:Please be sure to check before making a reservation. Regarding sales volume: Since the number of reservations is limited, we may not be able to accept your reservation. Please note. About delivery store: Only available at Ginza, Shinjuku Sanchome, and Ikebukuro stores. Regarding delivery date: Since days and times are limited, please be sure to check the following. Please visit us on Mondays, Wednesdays, and Fridays from 18:00 to 20:00. The Ginza store accepts reservations only on Wednesdays and Fridays. For Monday reservations, please make a reservation at the Shinjuku store or the Ikebukuro store. Please note that if you do not come to the store within the time, it will be treated as a cancellation and we will not be able to refund you. Return Policy: Regarding product returns Due to the nature of the product, we cannot accept returns due to customer preferences. Thank you for your understanding. We make every effort to ensure that the product is in perfect condition, but if there is any problem with the product, please contact the receiving store on the day you receive the product. Other: If we cannot meet your request for the specified date and time, we may contact you separately from the store where you ordered. A packing fee (carrying fee) may be charged in addition to the selling price. ​ ​
  • アインソフのアプリについて知りたい
    『アインソフ公式アプリ』は、直営店全店舗でご利用いただけるチャージ式のスマートフォンアプリです。 チャージ(ご入金)金額、現金のご利用金額に応じて、ボーナス金やポイントが加算されます。他にも期間限定のクーポンなども配信されます。 【現金でのお会計でポイント付与】 100円の利用につき1ポイント付与されます。(現金払いのみポイントが付与されます)  例:500円のお買い上げで5ポイント付与。 貯まったポイントは1ポイント=1円として、100ポイント単位でご利用いただけます。  例:570ポイント貯まっている場合、500ポイントが利用可能。利用した場合、お買い上げが500円引きになります。 使い方:レジにて現金でお会計の前に、アプリをご提示ください。 【チャージでボーナス金加算】 アプリへのチャージ金額に応じ、ボーナス金が加算されます。チャージは1000円以上〜、1000円単位となります。  3000円以上で+50円加算  5000円以上で+100円加算  10000以上円で+300円加算 例:5000円チャージすると合計5100円がアプリに入金されます。 使い方:レジにてチャージご希望の旨をお伝えください。 【ご注意】 FC店舗(アインソフリプル)ではお使いいただけません。 当日付与のポイントはご利用いただけません。 割引券との併用は出来ません。 ポイントの有効期限は最終ご利用日から2年間です。 ご入金は1000円以上、1000円単位となります。 1回のお会計でのポイントご利用は10000ポイントまでとさせていただきます。 【ダウンロードはこちら】 ・年会費無料 ・アプリ無料 ぜひ『アインソフ公式アプリ』でお得にAIN SOPH. をお楽しみください。
  • When is the shipping date?
    Use the Frequently Asked Questions section to get quick answers to frequently asked questions such as "Where can I deliver to?", "What are your hours of operation?", and "How do I book a service?" It also helps users navigate the site and improve the SEO of the site.
  • I would like to know about the shipping fee
    Check here
  • ポイントの使い方がわかりません
    オンラインストアのポイント制度については、以下のページでご説明しております。ご確認くださいませ。
  • クーポンの使い方がわかりません
    クーポンのご利用方法について、以下のページでご説明しております。ご確認くださいませ。
  • 会員登録したい
    AIN SOPH. オンラインストアの新規会員登録については、以下のページでご説明しております。ご確認くださいませ。
  • What is a carrier bag?
    One carry-on bag (free) can be attached to each product. When selecting a product, please choose whether or not to include a paper bag. Image↓
  • Have you resumed selling groceries (vegan food) yet?
    I'm very sorry, but the resale date for groceries is undecided. As soon as we have a prospect of resuming sales, we will inform you on SNS etc. Due to the relocation of our factory, sales were temporarily suspended, but we have resumed selling some of our patisserie (vegan sweets) on our online store. We apologize for any inconvenience caused by the undecided resale date for groceries (vegan dishes). Thank you for your understanding.
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